Free shipping on orders above ₹ 1,500/-

Terms and Conditions

www.dermalogicaindia.com is owned and operated by Chheda Marketing, a company incorporated under the laws of India. Your use of the Website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting Chheda Marketing and these terms and conditions including the policies constitute your binding obligations, with Chheda Marketing. For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems.  www.dermalogicaindia.com allows the User to surf the Website or making purchases without registering on the Website. The term “We”“Us”, “Our” shall mean Chheda Marketing. When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING.

 

shipping policy

 

What are the delivery charges?

Dermalogica India provides free delivery on all orders above Rs.1500, below which shipping fee of Rs.150 will be applicable.

What is the estimated delivery time?

We attempt to process every order and ship it within 48 hours. Your order will get delivered within 3-5 business days depending on your location in India.

Sometimes, delivery may take longer due to festivals & public holidays, delays on behalf of courier partners, political disruptions, and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.

With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive a follow up email containing the shipping details.

How do I track my Order?

After your order is shipped an email will be sent to you with the tracking number and name of the logistics provider. Visit the website of the logistics provider and enter the tracking number for your shipment details.

What happens if I am not available at the time of delivery?

Our courier partners will make 3 attempts to deliver your package. Delivery times may be longer in such cases. Please provide your mobile number in the delivery address as it will help in coordinating for faster delivery.

What should be done if my package has been opened or damaged or I receive an incorrect product?

Please do not accept a shipment that has been tampered or damaged in any way. In case you happen to accept such a damaged or tampered shipment, kindly intimate us by sending an email on help@dermalogicaindia.com within 24 hours of delivery. Please our Returns Policy for more details.

What about warranty and hidden costs (sales tax, octroi etc.)?

There are no extra taxes, hidden costs or additional shipping charges expect Rs. 150 on orders below Rs.1500. The price mentioned on your order summary page is the final price. What you see is what you pay. Our prices are all inclusive of taxes.

Why can I not buy products from my city/pincode?

Availability to your pincode depends upon our courier partner’s service in your location As a result, there may be certain areas that we will be unable to deliver.  Also deliveries to certain areas may be temporarily affected due to certain unavoidable circumstances or legal requirements

What if I have made the payments and there is no serviceability to my city/pin code?

As a process, we will try and get products delivered to non-serviceable locations by tie-ups with local courier companies. If we are unable to do so, we will refund the full amount back to you after informing you on the same.

Does dermalogica.in deliver internationally?

Dermalogica India website can only deliver to an address within India.

 

Replacement Policy

 

Replacement & Refund  Policy

At Dermalogica we want you to be delighted every time you shop with us. Occasionally though, you may want to return items.

(1) For Products that arrived damaged…

Please do not accept a shipment that has been tampered or damaged in any way. In case you happen to accept such a damaged or tampered shipment, kindly intimate us by sending an email on chhedamk@gmail.com within 24 hours of delivery along with the pictures of damaged products. After investigation, we will offer you a replacement within 15 working days, or a full refund of the monies already paid upon return of the original item(s).

(2) In the rare incident that the wrong Product(s) have been delivered…

Kindly intimate us by sending an email on chhedamk@gmail.com within 24 hours of delivery. We will dispatch the correct Product(s) within 15 working days or if the original Product(s) are no longer available we will offer a full refund, upon return of the item(s) delivered due to error.

Products cannot be exchanged or returned for any other reasons except for the clauses (1) and (2) mentioned above.

In order for us to receive Products back undamaged we recommend that you return them in the original packaging. We reserve the right to withhold a refund or replacement under following conditions:

All items must be returned in the original condition with the product packaging seal, as sent and delivered by Dermalogica India.

Any item returned showing signs of wear or tear, used, altered, resized (by anyone / entity other than the Company), without the seal or damaged in any other manner shall not be accepted for return.

Shipping and handling expenses shall be at no charge to the Customer and same will be arranged by Dermalogica India.

All requests for return of product have to be placed within 24 hours from the date of delivery. No return requests after which will be accepted & processed.

Once the goods are accepted for return the same shall be replaced within 15 working days except for the clause (b).

What will be the mode and duration of my refund?

All refunds will be made through online transfer within one week from day of request of such refund provided the above conditions are fulfilled.

BY USING THIS WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS RETURN POLICY, DERMALOGICA INDIA RESERVES THE RIGHT, IN OUR SOLE DISCRETION, TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS RETURN POLICY AT ANY TIME.